“Alesya’s” “Crystal headset”
"Crystal headset" is an international program nominating the best of the best in the industry of contact centers and customer service. "Alesya", BPS-Sberbank’s virtual assistant, won the nomination "The best application of automation, robotization and artificial intelligence" in section "Awards for innovation and efficient technology." The development was highly appreciated by the jury and the citywide contact center of the Department of Information Technology of the city of Moscow.
"Alesya’s" "birth" is the result of the successful cooperation between BSS and BPS-Sberbank in the implementation of a comprehensive project to introduce voice services in the bank’s contact center based on BSS Speech platform. The service is based on speech recognition technology and handles incoming calls to the contact center of the bank. "Alesya" is "trained" to determine the essence of the application and answer the questions put in free form. A virtual operator assists retail clients of the bank in solving typical issues, relieves the burden on operators and allows the bank to reduce the cost of contact center.
"BSS heartily congratulates BPS-Sberbank on its victory. This success is a landmark event for the entire banking industry. It is obvious that virtual operators and other services based on artificial intelligence technology are increasingly winning a place under the sun in various business areas. Already today, companies and banks that have chosen the path of introducing intellectual assistants feel the benefits. It will take a little time and the distance between them and competitors will be significant. The task of BSS is to always provide only the most efficient developments in this field," Vitaly Pateshman, Sales Director, BSS, commented on the event.