Bank cases, new horizons of CORREQTS, and voice services in use at BSS's seminar
It all started with a new place: "SH. E. L. K." banquet complex became an excellent platform for live business communication. This was felt both by the speakers and participants of seminar "Maximum online with BSS". By the way, the program of the event turned out to be rich, interesting, and diverse. It included the general analysis of the banking sector’s change and the development of electronic finance, in particular, the RBS. It also included the key trends of the retail and corporate market. And the trend of Digital Banking: the formation of a single ecosystem of digital services. And innovations in banking: the introduction of integrated voice solutions, for example, auto attendant, voice services in contact centers, chat bots, etc. And a new methodology for the development of banking services. And the experience of implementing the omni-channel system CORREQTS Retail shared by representatives of the major Russian banks. And much more...
TOP 3 banks according to BSS
The seminar was opened by Mr. Vitaliy Pateshman, Sales Director, BSS: "We want to share the experience and competencies acquired by BSS over the past year with you and exclusively tell about new developments that you can use on a priority basis."
Having summed up the results of the last financial year and announced the presentations, he noted the banks that are most actively implementing solutions by BSS. So, bank "Rossiysky Capital" (PJSC) and PJSC bank "Sviaz-Bank" were awarded with honorary diplomas in the nomination "RBS in a year. Professionalism and competence in implementation of CORREQTS Corporate and CORREQTS Retail". JSC "BPS-Sberbank" was awarded with honorary diploma in the nomination "Innovative project of the year" for the implementation of a comprehensive solution based on voice services.
BSS’s solutions are on new round
The conventional abbreviation "RBS" — remote banking service — no longer fully corresponds to reality and the technological platform being developed by BSS. From the RBS to Digital Banking and further to the unified ecosystem of interaction between a bank and a client, this strategic task was indicated by Mr. Stanislav Shilov, deputy sales development director, BSS Company, in his speech. Much has been done for this in the RBS system for corporate clients CORREQTS Corporate: neat basic functions, successfully integrated external services, "Mobile Business Client" launched for smartphones — an effective tool not only for SMEs, but for large businesses as well. The automation of the full cycle of clients’ work with corporate cards and the execution of online conversion transactions at the rate close to the exchange one has been implemented. As well as acquiring, card files, calendar of events ... An important and demanded solution by both banks and "corporates" is "Electronic office". And, of course, new horizons, moving forward — from the RBS to a marketplace, which solution was demonstrated at the seminar.
Speaking about CORREQTS Retail, the RBS system for retail clients, Mr. Roman Golovchenko, presale department manager, BSS, compared its functionality with top actual characteristics of a modern Internet bank. Its structure contains so-called "must have": functions, without which it is impossible to imagine a modern Internet bank, which have already become basic and unconditional, and practically everyone has them; and a trend: something new that is or soon will probably be included in "must have", but is available to users of fewer than all Internet banks so far. So, CORREQTS Retail system features all functionality of both "must have", and trends. Moreover, this is a single solution for all platforms with common functionality and unified development. Also, "Widgets" were developed within CORREQTS Retail — a ready-made solution with fast implementation and reliable partners; we are working on a voice mobile bank.
The concept of a voice bank was demonstrated by Mr. Mike Lisyansky, product strategic development director, BSS Company. He told the seminar participants about the design and use of voice interfaces, the audience of voice applications, barrier-free environment, voice and face verification. BSS voice bank’s functionality is provided by BSS. Voice. SDK and component software products: BSS. CodyFi — human speech recognition; BSS. SignyFi — semantic interpretation and analysis of what has been said by a person; and BSS. VeryFi — voice biometrics.
The speech of Mr. Vladislav Filippov, key account manager, BSS Company, in which he told about the trends in machine learning technologies and BSS’s specialization in this area, was also dedicated to voice technologies. BSS has chosen the strategy of creating a unified platform BSS. SPEECH, which makes it possible to implement any voice services in a bank and build them up depending on current challenges. There are practical examples: Alfa-Bank implemented a soft collection pilot project — "Promise of Payment" service, VTB Bank launched "Auto attendant " (Smart IVR) service, and "BPS-Sberbank" is implementing a comprehensive solution of voice services. It is worth discussing in more detail...
Case time: banks tell...
What is always interesting and informative to listen to? Real stories, of course! In our case, they are the stories of implementation and operation of BSS’s solutions in banks. This part of the seminar predictably became the most active one.
The presentation by Ms. Oksana Leonova, vice-president, product development department director, Otkritie Bank, and Mr. Anton Ogorodnikov, head of innovations and electronic services department, Otkritie Bank, entitled "The experience of joint work of two teams: a bank and a vendor using Agile technology." The key conclusion: using Agile flexible methodology, it was possible to accomplish the set task of a quick solution — the basic functionality was obtained. The topic of flexible development in the implementation of the RBS and digital services was close to the majority of the seminar participants, they did not let the speakers finish presentations for a long time, asked questions, and clarified the nuances of practice.
Ms. Anna Litvinovich, contact center director, "BPS-Sberbank", shared the experience of implementation of voice services with the seminar participants. The bank has implemented a new "smart" IVR contact center. Now, during an incoming call, a client is greeted by a robot named "Alesya", which analyzes the user’s request and sends it for processing to automatic services or transfers to an operator. "Alesya" can already provide a client with card balance, help in blocking, voice the current payment and debt on loans, answer simple questions. Now, "learning" is actively taking place — a large list of services is planned.
Mr. Alexey Lomonosov, Internet banking development director, Svyaz-Bank, shared his experience in implementing the system, interaction of different teams, working on a new interface, using old and new Internet banks, and migrating clients.
BSS Company actively integrates partners’ solutions that are in demand by banks and their clients into its products. So, the integration with cloud solutions SKB Kontur and LiveTex chat is implemented, business analytics service CASHOFF is available, and security solution PayControl is supported.
Ms. Darya Verestnikova, sales director, CASHOFF, presented an intelligent system for analyzing financial flows of banks’ corporate clients, which makes it possible to collect data from other banks, mobile and web-wallets, retail stores, and balances, payment history, payment templates, and counterparts for legal entities in one bank. Mr. Evgeny Ivanchenko, head of "Bank services" sector, SKB Kontur, told about the integration of BSS’s platform and the company’s products, having answered the question "What does this give a client?" Denis Kalemberg, general director, SafeTech, disclosed the advantages of PayControl technology in comparison with SMS and PUSH-notifications. Mr. Ruslan Ilyin, head of key account management sector, LiveTex, spoke about human digital-banking and factors of successful implementation of non-voice service channels.
Annual BSS Company’s seminar made it possible to assess the current level of development of the RBS, researches of BSS and its partners, to share experience in implementation and use, to ask questions and get necessary consultations. The official part was followed by informal communication, new contacts and new perspectives. See you at the next seminar in June 2018!
Photo report is published on the web-site.