Juicy trends in banks with BSS Company
It is not the first year when BSS Company participates as a Partner of the Forum "B + S Technological Banking" in Yekaterinburg. The subject "Juicy Trends in Banks", declared by the organizers, was exactly on the agenda of BSS Company. The leader in the development of the RBS, financial and voice services arrived at the forum with a solution promoting the banking business growth and creation of new client services (Auto attendant, intelligent collector, chat-bot).
The state-of-the-art omnibus system of remote banking services CORREQTS Retail was in the focus of the case "Drivers of retail banking business growth and their display in digital channels" disclosed by Roman Golovchenko. It allows you to optimize the interaction of the bank with retail clients, provides extensive adaptability to the requirements of the bank, and makes it possible to quickly respond to client requests and changing trends in the line of banking products. The Mortgage Personal Cabinet acts as a new driver of the retail banking business. It makes it possible, in one-window mode and solely online, to go all the way from the submission of an application to the formalization of the contract: quickly, simply and easily. BSS experts predict a serious breakthrough in mortgage lending to banks that implement such a service.
One more actual driver of retail banking development is modern technologies for creating new client services (speech recognition, voice biometrics, etc.). Vadim Bondarev told about the cases of using voice technologies in the banking sector. It was about BSS Company’s developments and the practice of successfully building client services in credit and financial institutions, in particular in BPS-Sberbank.
Questions during the forum and informal communication on the sidelines allowed to discuss the proposals of BSS in detail and get important feedback. This helps the Company to develop and provide topical solutions to banks, allowing them to compete effectively, increase profitability and customer loyalty.
Photo report is published on the web-site.