Training centre
1. MAJOR PRINCIPLES OF OUR TRAINING CENTRE
1.1. Train if such need appears through any scenario
- Preliminary supply of software to the customer.
- Products modification/update
- Optimization, re-engineering, description, systematization of customers' business processes
- Certify users of software developed by our company
1.2. Provide training in all available product line of the company
The approach ensures comprehensive servicing of customers throughout all developed and supplied software products in their standard versions as well as special versions. Train anyone who is somehow related to the software product usage. The system for customer personnel training covers the full technological process of software product operation, i.e., the Training centre provides Training programmes developed for all process participants, from potential clients to end users. There are Roles defined for the purpose with their functionality described and requirements on the level of knowledge and skills (necessary to run relevant functionality) defined and there are Training programmes elaborated for each Role.
The principles of our Training centre aim to meet customers' needs as regards training of IT specialists as well as to avoid gaps in knowledge and skills of the personnel engaged in software product operation with any specialization - installation, administration, operation or development of systems.
2. APPLIED TECHNOLOGIES
2.1. Module-based multi-level strategy of training programmes elaboration
A module-based approach is applied to elaborate any type of a programme. The main point of the approach is that all training and methodical materials are broken down into primary training units – training modules completely covering a certain topic. Training programmes are elaborated for each Role through compiling relevant training modules. Such transforming programmes ensure flexible and on-the-fly response to product changes, appearing of new Roles for product operation, individual needs of customers.
In the immediate future, the Training centre is going to develop and implement a multi-level training process strategy, namely, elaboration of such training programmes and procedures that would enable IT specialists to master knowledge and skills from basic to higher (more complicated) level.
2.2. Types of programmes
Programmes for beginners
Programmes for beginners are meant to present the principles and procedures of product operation (in accordance with roles) to the customer's representatives without experience in operating our products (e.g., at primary supply of a product to the customer, when the customer hires new specialists). Knowledge acquired during such training would enable specialists to start working. If you need us to control how well trainees master the material (including practical skills), we would assess them through tasks and questions.
Programmes for beginners are ensured at first supply of a software product to the customer and when it hires new specialists meant to operate our software products. To enroll for a beginner course, customers should only fill in a Request and deliver it to the Training centre
Programmes of advanced training
Programmes of advanced training are meant to present main changes to functional and technical capabilities of relevant products to the customer's representatives with experience in operating our products or that passed our Programme for beginners (e.g., when software products are upgraded/updated for the customer). If you need us to control how well trainees master the material (including practical skills), we recommend that they be certified, with their knowledge assessed, etc.
Programmes of advanced training are provided at updates/upgrades of products. If this is the case, it is our company that initiates such training. The Training centre would elaborate special programmes and a schedule of workshops and would inform customers of such workshops.
Special-purpose (technological) training programmes
Special-purpose training programmes are basic programmes for the process procedures. They are regularly arranged for customers' specialists
as regards establishing of processes in their companies using our products, communications between customers and our company during implementation of various relationships (during supply, support, project activities, etc.)
Assessment and certification programmes
Assessment and certification programmes are meant to control knowledge and skills of trainees upon training delivery.
Assessment and certification programmes for software products would enhance vocational training in RBS of IT specialists.
All types of programmes are delivered in accordance with the Training plan and Schedule of studies.
Should customers need to be trained beyond the Schedule, the Training centre can consider the possibility to deliver such training individually for such customer.
2.3. Training characteristics
Tuition form:
Inter-mural
Tuition methods:
Lecture – verbal presentation of materials, with Case Study approach (trainees analyse and solve tasks prepared from actual situations)
Workshop – Practical tasks (trainees solve practical problems within the topic)
Self-study – Trainees perform tasks specified by their trainer within established timeframes, without the trainer directly participating. It is used in addition to the inter-mural tuition methods
Assessment - Trainees go through practical examination tasks, answer questions
Location:
On our company's premises
Training is delivered in relevantly equipped training rooms. Also, training can be ensured on a coach's workplace (experienced specialists from a relevant functional subdivision of the company)
On the customer's premises
Training is delivered on the customer's premises on workplaces equipped in line with the training site requirements
Types of training courses:
Open - courses training in basic programmes; held regularly in accordance with the Schedule on our company's premises. To enroll for open courses, customers are offered to fill in a Request and deliver it to the Training centre
Corporate - courses are provided for groups of customers' representatives both against beginner's programmes and tailored programmes. They can be delivered both on the customer's premises and our company's premises.
3. TRAINERS
Training in our software products operation is delivered by our specialists highly qualified in their relevant areas as well as in adult training. In May 2007, our team of internal trainers received training under the "Skills of efficient business training" programme in the framework of the "Corporate trainers university" project of the "Arsenal" school of managers. Owing to the programme, our internal trainers acquired not only theoretical knowledge in the area of adult business training, but also practical skills in elaboration of methodical materials and providing training and assessing trainees' knowledge and skills
CONTACTS OF THE TRAINING CENTRE
Head of the Training centre - Mrs. Irina V. Zhurba
Tel. (495) 785-04-94, ext.2191 e-mail: edu@bssys.com
