Notification Server
Notification Server is a self-supporting technological service ensuring auto-notifications of customers (businesses and individuals) of credit institutions through various communication channels.
Features
Notification Server enables the bank to auto-advise its customers through SMS, e-mail, voice messages, and facsimile. Based on XML queries from the bank's information systems (CRM, ABS, RBS, processing, etc.), the system auto-generates messages on crediting/debiting of funds, executing of transactions within a trading network, cash disbursements in ATMs, changed limits, effective dates of plastic cards, other scheduled events: due dates of loan payments, changed prices, quotations, etc.
With the unified XML format of queries to send messages, the bank's specialists can self customize customer notifications of any events recorded within various information systems of the bank.
Notification Server would auto-redirect notifications if there are different delivery channels (e.g., e-mail or fax) or delivery addresses of message recipients.
The figure below outlines the general architecture of Notification Server:
Working in the system
Notification Server sends advices on system events through modern communication channels – through SMS, e-mail, voice, fax. Each channel is set up within the system and a client can choose any of them. The system processes notifications automatically upon any event – for instance, when an amount on an account changes.
Advantages
For the bank:
- Automatic mass notification of customers of their individual attributes of accounts and cards, providing actual information through communication channels most popular among customers;
- Cut expenses on generation and support of additional bank services, cut workload of specialists of the information service, call centres, front office;
- Efficient channel for communication with customers;
- Capability to mass deliver information on particular subjects (including advertisements) to customers of credit institutions with marketing or other purposes;
- Enhanced customer loyalty;
- Advanced bank image.
For its customer:
- The system of on-line around-the-clock notifications would send messages with details of a transaction instantly upon its execution through a chosen channel;
- Modern service replacing regular calls or visits to the bank to obtain current amounts and details of latest transactions;
- Convenience of remote control of a budget when multiple cards are used with a common card account.
Additional information
Notification Server integrates with the comprehensive system of electronic servicing of businesses "RBS BS-Client" v.3 as well as with "RBS BS-Client. Retail Client" meant to ensure comprehensive servicing of individuals. When combined, the solutions provide the bank with the full range of functions and features and a single IT infrastructure for mass servicing of customers.
Please contact BSS's sales department for more information on the subsystem: (495)785-0494.
