Self-Service Kiosk
Self-Service Kiosk is an individual teller terminal designed for self service. It provides users with the full range of banking products through Internet banking and telephone banking 24 hours a day. Self-Service Kiosk enables bank customers to easily and quickly obtain any banking information or service right on the spot.
Kiosk is designed as an individual post in modern style with a touch screen display and vandal-proof body.
Features
Self-Service Kiosk is designed for mass rendering of a wide range of banking services to individuals on-line, both in a front office (which will reduce the workload of retail operators) and outside an office (e.g., in popular places for leisure and rest (at airports, shopping centers, at filling stations, etc.).
An installed Self-Service Kiosk will provide the bank with:
- Large numbers of served customers (tens and thousands a day);
- Over 50 different banking operations;
- Increase in yield of retail services without opening additional branches or engaging new personnel on the spot;
- Instant mass access to the bank's services at popular places where a mini office is a promising thing from the marketing point of view but difficult due to costly rent, little space, etc.;
- Around-the-clock availability and capability for customers to use banking services regardless of what time it is or what day it is;
- Handy customization and easy maintenance. A specialist at the bank can add new products, edit parameters of certain services, and remove registered products, without the assistance of the developer's specialists;
- Obvious image and client-oriented advantages - modern design of our Kiosk offers an image of a high-tech credit institution aiming to provide its customers with ultimate usability;
- The whole range of banking services in one place at a time. Self-Service Kiosk allows the bank to sell the whole set of modern products and services, designed with regard to wishes and needs of customers, rather than separate banking products;
Some operations of Self-Service Kiosk can be performed with a telephone (through the Telephone-Client subsystem). Main features of Self-Service Kiosk are its multi functionality and safety of remote user operation with the bank.
Working in the system
To operate Self-Service Kiosk, a customer only needs to follow displayed instructions. Its touch-screen display ensures usability. It enables a user to manage the system by pressing on icons or links and using a software enabled keyboard.
The main features of using Self-Service Kiosk:
- secured transactions;
- simple access to services;
- the fewest possible user actions to access his or her account;
- handy and friendly interface.
Self-Service Kiosk allows for the specific character of self-supporting user operation of Internet banking systems. The system is operable even with a low level of customer knowledge of regulations for performing of banking operations and possibly no experience with systems providing remote Internet services.
Security and information protection
Operations of Self-Service Kiosk are secured through a multi-level system of information protection, consisting of:
- Identification features - login and session keys;
- The MobiPass technology to generate an equivalent of customer handwritten signature on his/her cellular telephone;
- Facilities ensuring protection of communication channels the SSL and TLS protocols;
- Cryptographic facilities to ensure a digital signature on payment documents.
The level of safety and confidentiality is as high as that of a personal visit to the bank.
Additional information
Self-Service Kiosk can be integrated with additional equipment: a telephone, smart card reader to work with the CryptoProCSP cryptographic provider, printer, audio and video recorders, bill acceptors, motion sensors.
Please contact BSS's sales department for more information on the subsystem: (495) 785-0494.
