"Coreqts" is a front office automation solution for a bank (financial organization), ensuring automation of the whole process of communication with end users of banking and financial services.

The solution covers the whole cycle of customer communication with back office, offering a suitable location and process.

Features

The product supports three ways of customer communication with the bank (financial organization) as covered by a purchased pack and governed by usage of banking (financial) products:

• Self-service

"Coreqts" offers the bank the capability to provide its customers with friendly and convenient tools for self study, self purchase, and self usage of a product.

• Services at bank (financial organization) presence locations

"Coreqts" offers the bank (financial organization) the capability to render services to its customers with its own specialists at its presence locations (head office, additional offices, branches, remote payment offices, loan payment offices, etc.). All specialists would operate the same front office solution under the single window principle, regardless of the actual number of back office systems used by the bank (financial organization).

• Agent-based services

"Coreqts" offers the bank (financial organization) the capability to sell its products through agent networks of custom architecture, with the capability to personalize both agent communication terms and conditions (as regards agent commission) and the very banking products sold by a given agent /group of agents/agent network.

"Coreqts" offers the bank the capability to implement a single comprehensive strategy of sales and rendering of new banking services  through intuitive, friendly, efficient combination of banking products, access channels, and service provisioning processes. It allows the bank to establish complex schemes of running banking products, with various subdivisions of a client and the bank to create and process them. With "Coreqts", the bank obtains the possibility to create efficient schemes of co-operation between bank specialists, bank partners, and bank customers, without replacing legacy back office systems.

Major tasks solved by "Coreqts":

• Payments management;
• Safe, secure, prompt exchange of documents with the bank to ensure convenient usage of banking products;
• Loan management;
• Informational service;
• Management of individuals' accounts;
• Management of bank cards;
• Time deposits;
• Payment service;
• Communication with various non-bank payment systems;
• Cross sales (sales of non-banking products, including mutual funds);
• Order banking services (e.g., vault lease);
• Trust management of individuals' funds;
• Conversion transactions;
• Letters of credit;
• Tailored banking products (complex schemes of banking transaction execution);
• Management of complex financial infrastructure or a bank customer's project;
• Mutual payments between banks.

WORKING IN THE SYSTEM

The solution ensures 24х7 operation on PDA, PC, self-service kiosk, ATM, cell and regular telephones, smart phones, TV with decoders.

Client application or the very device (telephone) connects to a server application through the transport environment, which again affects mobility, security, and cost of a communication channel.

From the point of view of physical representation of end user maintenance environment, "Coreqts" supports sales and usage of products through access e-devices, software applications, and transport environment.

From the point of view of logical representation of end user maintenance environment, "Coreqts" supports sale and usage of banking (financial) products in various combinations, depending on available access channel and end user communication process.

Access channels and communication processes:

"Coreqts" offers the bank a single comprehensive approach to sales and maintenance of new unique banking (financial) products through intuitive, friendly, efficient combination of products, access channels, and maintenance concepts.

A combination of a device, application implementing UI logic, and transport environment ensures variety of methods to sell and use banking (financial) products. Any possible combination is a "service" or "access channel".

ADVANTAGES

The system is designed in line with SOA benchmarks, which ensures almost limitless capabilities of integration with external systems and allows easy and prompt upgrade to keep pace with changing conditions and individual customer needs.

Key advantages of "Coreqts":

• Highly reliable commercial maintenance of millions of users and processing of tens of millions of transactions;
• Single suite of banking products, access channel invariant and e-device invariant;
• Capable to combine banking products against sales channels, access e-devices, and clients (group of clients);
• Supports branched structure of banking product processing nodes;
• Offers different levels of access to sales or usage of banking products;
• Capable to promptly create new and upgrade existing schemes of banking product maintenance;
• Establishes a common area of banking (financial) products for end users and agents, who can choose a most convenient way of communicating with banking products throughout a whole life cycle of their communication with the bank;
• Provides all possible information on all contacts with end users of banking (financial) services for further BI analysis by CRM systems;
• Independent of hard- and software platform.

"Coreqts" sees the following directions of potential development:

• Close co-integration with various systems to offer unique promising hybrids to the market, including schemes with different integration platforms (Web Sphere, Sonic MQ, or Oracle Enterprise Service Bus, etc.);
• Enhance the library of supported standard designs of banking products and, consequently, ready optimal and time-proved solutions;
• Enhance the functionality for evaluation of economic efficiency of various banking (financial) products, access channels, and maintenance processes. 

Please contact BSS's sales department for more information on the subsystem: (495) 785-0494.

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